Refund policy
Last updated: February 5, 2026
At homitandreia.com, we aim to provide a fair and transparent refund and return process.
1. Return Eligibility
Returns are accepted under the following conditions:
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The item is unused, unworn, and in original condition
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Original packaging and tags are intact
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A return request is submitted within 14 days of delivery
The following items are not eligible for return:
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Final sale or clearance items
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Items damaged due to customer misuse
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Returns sent without prior approval
2. How to Request a Return
To request a return, please contact us at:
Please include:
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Order number
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Reason for return
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Photos (if the item is damaged or incorrect)
Returns sent without authorization may be refused.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service. We are not responsible for lost return shipments.
4. Refunds
Once the returned item is received and inspected:
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Approved refunds will be issued to the original payment method
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Refund processing time: 5–10 business days
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Original shipping fees are non-refundable, unless required by law
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
After verification, we will offer:
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A replacement, or
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A full or partial refund, depending on the situation
6. Order Cancellations
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Orders may be canceled within 12 hours of placement if not yet shipped.
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Shipped orders cannot be canceled and must follow the return process.
7. Chargebacks & Disputes
We encourage customers to contact us before initiating a chargeback.
Unjustified or unauthorized chargebacks may result in account restrictions.
This policy is designed to comply with payment processor requirements, including Stripe.